The 10 Most Asked Questions of Cost Benefit Analysis

When dealing with decisions using Cost Benefit techniques it is very important to follow the proven principles. The health of your company and your reputation depend on it. If these rules are not followed then your decisions could be flawed.

Let's start, shall we?

Question #1. Is this technique suitable for the small business owner?

Yes. The theory works equally as well for small business as it does for big business and government.

Cost Benefit Analysis is a decision-making technique that assesses the positive outcomes (benefits) as well as the negative outcomes (costs) of different decision alternatives. The trick is to make its implementation easy for the small businessperson.

Once you have basic knowledge of the theory and can enter data into a spreadsheet then the rest is not too difficult.

Question #2. Is this all I need to make better decisions?

No. Cost Benefit Analysis is a tool to assist in making better financial decisions. It is not an end in itself. However, part of the Cost Benefit process requires that you think widely on all options before making a final decision. This is often where most people fail in their decision-making attempts.

Cost Benefit Analysis is also very skilful at providing a single viability output for each competing option, making comparisons objective and easy.

Question #3. What do I include as the Costs and the Benefits?

Costs. All costs attributable to the project are to be included. Some of these are listed below:

- Asset Costs (both Capital and ongoing)

- Supply costs for purchased items

- Extra administrative effort required to manage project

- Delivery costs if to your account

- Replacement of assets in future years

- Tender preparation costs

- Any specialised tooling associated with the project

Revenue. Revenue can only be attributed to a project if it were not received were the project not to go ahead.

Asset Disposal and Residual Values. Some assets may be retired prior to the end of their useful lives or may be salvaged at the end of the project. This value is to be included in the cash flows (less the costs associated with their sale or disposal).

Cost Savings. All cost savings attributable to the project are to be included. Wage and salary cost savings must include their overheads and on-costs.

Question #4. How do I treat non-financial costs and benefits?

Since only cash transactions (both costs and benefits) are included in Cost Benefit models, non-financial costs and benefits are usually described by way of notes.

If the Benefit Cost Ratio is = to 1 or > 1 then the use of non-financial costs and benefits would not be required since the project is already VIABLE. Normally these non-financial costs and benefits would be included when comparing competing options whose Benefit Cost Ratio is close to each other.

Question #5. How can I test my assumptions?

You are best placed to make assumptions based on your own experience and judgement. However, you can use a technique to show others how robust your assumptions really are. This technique is called Sensitivity Analysis.

This technique is important to understand because you have made many assumptions in your analysis. These could have been, for instance, the level of new income generated, the savings generated or the residual value of the asset at the end of the project life. These assumptions are at the heart of your analysis and have contributed to your final Benefit Cost Ratio outcome.

Since the future cannot be accurately predicted there is a high probability that some of your assumptions may prove incorrect.

Using this technique will add conviction and weight to your proposal by showing how changes to costs and benefits affect the Benefit Cost Ratio. Do small changes move the project from VIABLE to UNVIABLE?

Question #6. How can I be sure that the project is VIABLE?

You have made your assumptions based on your project knowledge and experience. You have constructed the model that shows the project to be VIABLE. If you have followed the proven principles it should work out OK. Once the project has been authorised it is important to ensure that the assumptions are correct and in fact are deliverable.

To ensure this happens follow up on these items:

- Any labour savings must be delivered - re-assign affected resources

- Cost savings due to process changes must be acted upon swiftly

- Increased revenue from price rises must be implemented urgently

A Post Completion Review undertaken a year from the project's implementation will show you if all or some of your assumptions proved correct. It will also teach lessons on how this could done more successfully next time rather than making the same mistakes again.

Question #7. How can I implement this technique in my company?

There are a number of ways as follows:

- Use Cost Benefit Analysis yourself in a pilot project

- Convince the CEO of its benefits to the company and use that authority

- Use Cost Benefit Analysis in a specific business unit

All of these ways require a thorough understanding of the theory, the reasons for its implementation and the expected payoffs.

A training program would need to be undertaken so that all those involved understood the technique.

Question #8. Why does it have to include NPV to account for the time value of money?

Typically the life of the assets, or the decision being made, will have a financial impact over more than 1 year. This is usually 3 - 5 years (computers, software, factory machinery), 20 years for some large electrical equipment and even up to 100 years for underground pipes as used in water and sewer reticulation.

Inflation, year by year, reduces the buying power of the dollar causing us to spend more each year in dollar terms to purchase the same item. So it is with projects whose life span is more than one year.

Costs and benefits that occur in year 3 or 4 of the project would not have the same impact as if they occurred in year one.

The Benefit Cost Ratio and the final decision regarding VIABILITY could be completely wrong if NPV is not used in the model.

Question #9. Are there any limits to its applicability?

Not really, as long as you are dealing with financial costs and benefits. It has application to large and small decisions, complex and simple, long lived and short lived assets, also profit based and government and charities.

There are some general limitations:

Subjectivity - It is quite unlikely that two analysts working separately will estimate exactly the same Cost Benefit Ratio number. There are many variables that can be treated slightly differently, some of which are listed below:

- Estimation of physical and/or economic life of the asset/project

- Estimates of costs/benefits of environmental protection

- The choice of discount rates (the rates illustrated above are indicative of a range which could be applicable)

- The value of benefits can be different for different groups in society (i.e. the value of a $ to the poor section of the community is different to that of the affluent class)

Political Decision Making - The necessity of making political judgements on the viability of the project (timing of elections, regional loyalties) can sway an outcome. Also decision-makers are not consistent over space and time.

First Round Effects - We would normally only include the effects that are directly attributable to the project going ahead. We would not, for instance, include the increased community agricultural output generally due to a project going ahead. This would only be justified if the sector was originally under-employed.

Question #10. How can this technique actually help me?

There are many ways - some are listed below:

- Increases your confidence knowing you have used a proven reliable method.

- Having thought of all the options for solving the problem you can present your proposal knowing you have the answers.

- Using this technique will ensure you gain recognition and more opportunities for advancement

- Once the company sees the benefits of this technique it may wish you to be the trainer of other staff or the implementation champion - more opportunities for you.

- This technique will you save time in project assessment and ranking of competing proposals.

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Get Rich Quick Scams RevealedRead this article before you consider paying for a "get rich quick" program.

From: designer handbagsEverybody would love to make lots of money quickly, working from home, and only doing a few hours of work per week. I've spent the past two years trying to find a great way of doing this. Only over the course of the past few months have I found any "get rich quick" programs worth buying. I've been trying to make money online for a long time. I had a few small websites, but they never made much more than a few hundred per month. It was easy money and didn't require much work on my part, but I knew there were people out there doing better than I was and I knew I could do as well as them. Now, I've seen a lot of "get rich quick" programs. Most of these people make claims about earning $2000/day with Google or something similarly insane. Almost all of these people are complete liars. Even if they were making $2000/day with Google AdSense, it'd be because they had high - traffic websites with a lot of quality content. I'd know, because in one whole month, I never even made half of what they promised I'd make daily with their programs. Maybe you've already been scammed by one of these fraudsters. Anyway, I finally got sick of what was being offered. I decided I'd look through the all of the "get rich quick" programs I could find and see if there were any that were actually legitimate. I found that there were owners selling their programs for well over $100, but the information in them could be found almost anywhere online for free. Additionally, they all contained out-of-date information, had no e-mail support, no money back guarantees, and broken links in the downloads section.  In conclusion, almost all of the programs I found were completely useless. The owners knew it, but they couldn't care less about their customers since they didn't offer refund policies! Amazingly, while looking through all of the programs, I actually did find a few legitimate programs. They were run by ordinary people like you and me, and they had found some great methods of making money from their home by doing very little work. I spent some time working with those programs, and my income is now ten times what it used to be. These programs provided a large amount of great information on how to make extra money on your computer doing very little work. Numerous customers had provided great feedback and reviews for their products. Many of them have started to make money just days after buying! Their programs have excellent prices, and the authors have a group of paid staff who are dedicating to helping you or providing assistance if you need any. I must say I was amazed! If you do decide to purchase any of the programs listed below, I recommend you join quickly. Most of the owners tell me they are getting an overwhelming number of sales and plan on raising prices in the near future, so order while prices are still low! To Your Online Success, designer handbags

Design Web Survey Free Money

You can earn money on the web through a variety of ways, primary among these are the models which are tried and tested by others. Before starting a get rich soon model of your own, get a feel of the market.

To do this, you might want to have a look at some of the other sites offering the required services similar to the ones provided by your site. These sites often require users to join in before they can actually see the benefits if the site.

Hence you might actually have to join in the site. These sites often demand some money from the people wanting to join in the site. They tell this as a part of the joining fees. The money gives you difference benefits like e-books on how to get rich soon, other e books on how to make money online and so on.

These websites also offer you the choice of a great deal of other programs of getting rich from where you can choose one. Hence, you would do well to join in one of these sites before starting a survey of your own. There are a number of advantages of this too.

For one, you will have a sure shot idea of how to lure people to your web site. Also, you will have an idea of what people look for in a website. All this information can then be used in the formation of your website and then you can loom forward to making it a huge success.

There are different types of sites providing different services to the people. There are sites which help you invest, there are sites which help you earn money online.

There are also some sites which are called web design sites which help you create your own identity on the internet. These sites help you not only to create your site but also to get the work done and the money earning on your site.

These are called design web sites also. You can make money through the help of these sites. You can take the help of these sites for the purpose of setting up your own site or you can make a web design site yourself ad give your services to the people. Either way, you will benefit as you will be the one who will be on their earning side. Thus, you can make a decent amount of money on the web.

Lumpers or Temp Agencies for Warehouse Operations Support

Warehouses today are depending more and more on using 3rd party contractors for support to utilize their warehouse operations. Many distribution centers must choose to use lumper services for on site support or use temporary agencies. There are many benefits to using 3rd parties to optimize operations. Most warehouses these days are using lumper’s service as they see the repetition of having the same employees in the workplace pays off with increased productivity and also with increased through puts.  Having 3rd party agencies or lumper services also cuts down on overtime hours for the warehouse as they can cover their regular staff when they are starting to reach overtime on the clock.

Many large fortune 500 companies are using contractors to handle all warehouse operations or portions of warehouse operations. Benefits have gotten so expensive in this volatile economy that the benefits outweigh the cons.  Also to increase productivity most of the lumper services pay by case, pallet, or load so this almost guarantees that the freight handlers will be productive.   Labor is one of the biggest costs of warehouse and distribution services expenses  and anything that can cut that down is a win-win situation for the warehouse or distribution service. As we move towards the future almost many different types of business will go performance based and by having your contractors on performance based you will surely reap the rewards.

Problems can arise with temp agencies as you have to manage their hours. Sometimes the hours can be extensive and when new temps arrived they are very non-productive. Generally you have to train them to get them up to par with you on going operations. They have to be site certified on all equipment to meet OSHA regulations. So regardless if they are certified on fork lifts and pallet jacks they have to be recertified. To ensure that you are protected in case of lawsuit always sign hold harmless agreements with all 3rd party agencies. Most of them don’t provide on staff management so be prepared to manage them. Temps in my experience have been good for simple labor but for ongoing labor utilization lumper services always provide better services.

Lumper services provide great on site management and by having the same lumpers on the dock for long term the productivity is always higher than temp agencies. The lumpers also get paid by productivity so their training cost you so much less than using a temp agency. Their management trains their employees on site for usage of equipment and large contracts generally mean that the lumper service will give you good rebates. Logistics are able to get an exact cost per case so you can keep control of your freight moving costs as the warehouse logistics department is billed by case, load, or pallet.

3rd party contractors can be a great partnership to increase productivity and lower cost in your warehouse.

How does the Reverse Funnel System Work

All the reverse funnel system is…is an automated sales process that closes people into your business for you automatically.  Ty Coughlin and the inner circle hired VERY expensive copy writers, and web conversion experts to design the system.

But how does it work for you?  You need to work the system and you need to get hard workers to work underneath you.  When working for GRN (Global Resorts Network) you and your uplink get a $1,000 commission.  So when you become the up line your worker’s and you get $1,000 commission.  That’s a thousand dollars free for you as long as you teach the people under you valuable marketing skills.

So the Reverse Funnel System is a system that has enormously high conversion rates on the back end, 30-40%.  On the front end you run traffic to a provided front end sales page and will hopefully get most people to fill out the $50 paid survey.

Then your traffic gets sent to your copy of the system, a brilliantly designed access page that tells it all, and it tells a lot; value, stories, marketing skills, personal information.  It tells enough to get your already very interested customer (he/she paid the fifty dollar survey fee) to trust that he has fallen into the right business opportunity.

That is why the Reverse Funnel System works so well.  It builds anticipation and value by making potential sales go through a paid survey while at the same time it weeds out those who would be uncommitted and a waste of your time and energy.

As long as you are out there and working and driving traffic the Reverse Funnel System will do its job and work for you.  Take this advice however, put value on your front end sales page, put information about yourself, and methods of marketing, try to be friends with your traffic because if they sign up under you, you will become friends because you will be working together as often as you can to make sure that traffic is driven

The system works but the system needs you to push the traffic into it.  If you have any system, lets say your cardio-vascular system, if you don’t push that traffic of oxygen into your lungs, your blood will not get this vital element and you will die.

If you don’t push that traffic into the Reverse Funnel System it wont die but it will be useless.

What is slowing your PC?

It’s always the same old story, you buy a brand new PC and everything seems to be working fine. After six months you find that everything is working a bit slower - applications take a few seconds to open, some windows freeze, and more. After a couple of years it becomes simply unbearable. Have you ever wondered what is slowing your PC?

Security software, constantly growing and slowing your PC

One of the biggest contributors to the constant decrease in the PCs performance is the security software that is trying to protect it. It is widely reported that security software installed on a PC can dramatically reduce its performance. In fact, PC World has recently revealed that one of the top selling security suites “may slow your PC unacceptably”*.

* PC World UK – May 2007

How security software slows the PC?

Processing by multiple engines – security packages include multiple engines and often these engines were developed by different vendors. These different engines often employ security methods that contradict each other, resulting in conflicts and memory leaks that may even generate blue screens and system errors and may slow your PC dramatically.

Constant updates – daily security updates make security software an ever growing strain on performance. These security updates include both signatures and new code that is added to the increasingly large footprint. As time goes by, the security software consumes more and more of your PC’s CPU and memory.

The Solution – Yoggie Pico Offloads Security Tasks

Yoggie Pico offloads the security tasks from your PC, freeing your PC resources to maximize performance. Both processing and security updates reside on the Yoggie Pico itself, dramatically saving CPU and memory usage. All the security applications that you will need to completely protect your laptop work harmoniously inside Yoggie Pico. Furthermore, Yoggie Pico’s patented Multi-Layer Security Agent™ coordinates between the different security components to provide early detection of new attacks as they begin their operation.

Wedding 101: Should You Rent A Limousine?

A wedding is a ceremony that celebrates the beginning of a marriage or civil union, and is considered one of the most important events in life, as well as a perfect opportunity to perform a traditional ceremony and celebrate with friends and family. Costs to creating the perfect wedding may vary, some may wish to stick to the traditional church-wedding types, and others may go for unique or otherwise adventurous stuff like getting married on roller coasters or balloons, bungee jumping right after tying the knot, or cruising around town on wedding limousines, replete with “just married” signs, balloons and confetti.

Getting everything ready for your wedding could be a very stressful episode, but the secret to making it is a success is professional planning; there are lots of tips and articles on ensuring the wedding itself is a success, but there are others too that are dedicated to the wedding party celebrations.

For starters, the average cost of a wedding in the United States, as of 2007, is $28,000. This is twice the cost of getting married in 1990. The wedding industry currently nets an average of $161 billion dollars yearly, according to Rebecca Mead, author of "One Perfect Day. Most wouldn’t mind splurging on what they consider to be “once-in-a-lifetime” occasions however, so acquiring the service of a limousine firm should definitely add more elegance to a wedding, notwithstanding the extra costs.

Most couples would agree that arriving to your wedding ceremony in luxury and comfort is tops in the agenda. Arriving there in an appropriately-colored and stylish limousine should do the trick, as most limousines offered for hire are meticulously maintained with a complimentary bar and friendly chauffeurs. On the average, a wedding limousine service would usually cost around $120/hour, and some offer an extra hour promo.

Limousine service can vary with it’s price level. The most simple and basic wedding limousine service will include the limousine, driver and beverages. When it comes to the driver, make sure that the rental company provides a uniformed driver for the wedding. The last thing is that one would want a chauffeur to be dressed in casual slacks and a T - shirts.

Checking on the limo’s appearance also matters. Couples should ensure that the service includes, if it does, important extras such as, “Just Married” signs, balloons, bowties, red royal wedding carpet, interior decoration, flowers, champagne stands, wedding march air horns, which the service provider may charge as extra customizations.

Arriving in a beautiful limousine surely adds sparkle to that final touch to a picture-perfect wedding. Choosing a limousine company that is professional and experienced is very crucial. Couples are definitely advised to reserve their choice limousines in advance. Unless one is familiar with the limousine company and their vehicles, take the time to check on the available options and physically inspect the vehicle. Confirm the dress code for the chauffeur, since you would prefer a fully trained professional chauffeur.

Limousines are generally rated as 6, 8, or 10 passenger-types, so be sure to ask for the year and make of the limousine. Also, consider the size of your party and the gowns when hiring your limousine. Most companies have a three hour minimum, and rental costs generally range from $45.00 to $65.00 per hour, and some suggest a gratuity of 20% for the chauffeur.

Offer Free Information Products to Skyrocket Your Web Business

If you've worked on the Internet for any length of time, then you probably realize how important it is for websites to offer valuable information. Many companies offer free information products to grab a targeted audience. There's no doubt that Web surfers are seeking information, and the Internet is often called "The Information Highway." So, what's the key to success for your Web business? Offering valuable information about your niche market!

Why Offering Free Information is So Important

There are several reasons why offering free information is important to your online business.

One, it gives your visitor a reason to fill out their name and email address and sign on for your mailing list. The more subscribers you gain, the more opportunity you will have to sell your products. Many consumers buy only after being contacted several times; it builds trust for your online visitors. Promise to give your new subscribers a free information product such as a free e-book download. Your profits will grow as your mailing list grows - and you'll improve cashflow for your business as well.

Two, you can increase profits by adding content within the free information product. When you compile a free e-book for your visitors, you can include anything you want in the e-book. You can offer other products that pertain to your website. Your visitors are already interested or they wouldn't be reading the e-book!

Three, you can establish a solid reputation with visitors. Offering free information products helps you build a good name on the Web. You can even allow other websites to offer your free e-book to their clients. This helps you build a name for yourself on the Web while eliminating the risk in the minds of your potential clients.

Of course, there are many other benefits such as search engine optimization, multiple streams of income, etc.

Types of E-books

E-books can be about any subject - gardening, cooking, Web design, graphic design, writing, insurance, car buying, mortgages, finance, home business, office tips, computer tips, etc. Choose a topic that you enjoy so your business won't become a dreaded task. Find a niche in that field and offer free information about that niche product or service.

How to Offer Free Information Products

There are three prominent ways to offer free information products. One, write an e-book yourself. Two, hire someone to write it for you. Three, find public domain information that you can sell for profits or offer to your visitors free.

Public domain information can be books, articles, brochures, government information, magazines, etc. that are available for anyone to use, sell, or offer for free. This means the copyright has expired or never existed. There are even public domain packages you can purchase that contain many public domain products. Anything that's "public domain" can be turned into a free e-book download for your clients. It's a business opportunity that many online business owners don't realize exists.

There are endless books that are labeled public domain. Just be sure they are actually "public domain" before using them. With this little known secret, you can turn your free information products into profits in no time.

What Type of Computer Desk is Right for You?

If you're in the market for a new computer desk, there are a few things you should know before you open your wallet.  First, you need to decide what type of computer desk is right for you.  Here's an easy check-off list of factors you should consider:

First, there are three basic types of desks:  the Downview Desk in which the monitor is actually mounted below the desktop surface and can be seen through glare-resistant glass or plexiglass; the Split-Level Desk in which the surface is split into different height-adjustable surfaces allowing the monitor to be positioned higher than the writing surface; and the Adjustable Table type – the most common—in which there is only one desktop surface, the monitor is positioned on this surface and all work is done on the surface as well.  There are benefits to all three.  The Downview Desk has recently gained popularity because the monitor is somewhat 'hidden' and doesn't clutter the top of the desk, allowing for the most efficient use of space.  While still considered ergonomic, some users prefer tilting their heads up rather than down to see the screen.  Downview desks are welcomed in classrooms and computer labs because it allows students to keep their eyes on the front of the classroom without having to lean around a monitor and therefore look easily from the instructor to their own monitors.

Downview Desks also give the appearance of a sleeker, cleaner environment.  The Split-Level Desk is revered because it's perfectly ergonomic and allows for the most adjustment for comfort.  All surfaces adjust to the user and these desks are ideal for people who are shorter or taller than the average user because they're entirely customizable.

The Adjustable Classroom Table is popular because with the fewest features, it's the most affordable and provides a basic, comfortable, height-adjustable desk that provides ergonomic support to the user without all the other bells and whistles.

Second, decide what size will comfortably fit in the space you have.  Computer desks come in many sizes from single-user 30-inch widths, to multi-user 72-inch widths and nearly everything in between.  Measure your space and then choose a desk slightly smaller (as in 2 – 3 inches smaller) so that the space doesn't appear too crowded.

Third, find a manufacturer that offers desk colors that appeal to the room you're working in.  If you like a desk but it only comes in white and your room is all natural wood, you won't find the overall look of the room very pleasing.  Since you don't want to have to paint a desk yourself, choose one that works with your existing color scheme.

Fourth, decide on a price and stick to it. Be sure to check into shipping, tax, and handling charges.  Companies often advertise a desk at a low $129 but when all is said and done, other charges can end up adding almost $100 to your purchase!  We found a company called Versa Tables that offers free shipping regardless of weight to any customer in the contiguous U.S.  Those are the kinds of deals you're looking for, so be sure to check out shipping rates or ask a customer representative for the rates before you commit to purchasing.

The Importance of that Single Customer

In every business, the ultimate golden rule is: customer is king.  The ability to satisfy customers has been the core of every successful business. Every business owner should make every effort to build a great experience for their customers especially if you are in a call center or customer service industry. If you are still wondering why you should bother to address even a single customer's experience, consider the fact that you may not have any customers if you ignore one.

Here's a story from a customer who was really enraged by his experience when he called a customer service hotline of a website hosting company.  Let us call him Ryan.

Ryan called the customer service hotline on Thursday to ask the web hosting company if they could restore the data in his computer. By Saturday, it still wasn't done. He called again that Saturday and asked what was going on. He was told that the process would be finished in 24 to 48 hours, maximum.

Monday came, still nothing happened. He called again and pissed that nothing has done about it. He got an answer that it would be finished in 6 hours.

After fifteen hours of waiting, still it wasn't restored. He said that every time he called, he was specific about the date that he wanted the back-up restored. The customer service agent he talked to even told him about the exact dates and times that the data would be restored.

He called back again and after being run around for 25 minutes, the customer service representative came back and told him that the company does not actually have any back up system in place. Ryan felt so frustrated when he heard those words from the agent.  It was a nightmare for him because he had lost all his data.

“So we argued for 15 minutes and you even refused to transfer me to a supervisor.  You even told me that the supervisor was too busy to take my call,” said Ryan.   “You played hold-chicken with me and left me waiting for twenty minutes when I asked to be transferred to the billing department,” he added.

Exasperated, Ryan just hung up the phone and made his final decision.  As you would actually would have guessed now, he canceled his account. Ryan transferred to another web hosting company.

There is no excuse for treating customers like what had happened to a very disappointed Ryan. He is one prime example of a dissatisfied customer. It seems that the customer service representative forgot that the most important component of a company is the customer. Without customers like Ryan, a business won't get an income. Admittedly, a business exists to earn a profit. Without customers who are willing to make purchases for a certain product or service, a business might fall into bankruptcy. Making a product attractive and spending a lot of money on advertising will not make customers purchase your product, especially if they were treated poorly.

The experience of a customer is determined by the way the company's customer service was provided.  Was the customer satisfied with what he or she heard or encountered? People who have good experiences tell a few friends, people who have bad experiences tell everyone they know. Remember that statistics show that “word of mouth” is still the best form of advertising. So why not make some changes and leave a good impression on your customers?

DirecWay is Now Called Hugesnet Satellite

Changing the name did not mean changing the excellent service that the customer receives from a satellite provider. Hugesnet satellite just became more improved. Customers receive high-speed broadband connections that surpass dial up and cable. More people are changing to Hugesnet satellite for their Internet and television needs for many reasons. The Internet speed is the most important reason for choosing satellite Internet. The speeds that you connect at are faster than you can find with any cable or dial up Internet service provider. The fastest speed received with Hugesnet is two Mbps, depending on the ISP provider in your area. Even the lowest speed will be faster than dial up.

With Hugesnet, you will not wait for an Internet connection, as soon as you click the icon, you will see the Internet. The download times for files, music and pictures is done faster than ever. You have no more time to do other things while waiting for downloads to be completed. High-speed broadband is available everywhere a signal can be found. Remote areas now have another option to TV and the Internet through Direct TV and Hugesnet. If you cannot receive DSL or cable in your area, chances are Direct TV will be the answer to your problem.

You will find that Hugesnet satellite has different plans, pricing and installation packages for everyone from a home user to a business office. The high-speed broadband connection is compatible with Macintosh and Windows operating systems. This means everyone can enjoy the faster speeds of the Internet. The Home package will download a four MB audio file in forty-seven seconds, while the Pro downloads the same file in thirty-two seconds. If you have the Pro Plus package, the same download will take twenty-two seconds and dial up will go over five minutes.

With Hugesnet satellite, you can run a home or business network from one single Internet connection. You may need some extra equipment depending on what you plan to do. One thing to keep in mind is that Direct TV and Hugesnet are two separate companies that have combined services to provide the consumer with television and broadband in one package. You will receive a separate bill from each one for payment. What this means is if you cancel Hugesnet, you will still have your satellite TV.

Some of the features you get with Hugesnet satellite are technical support twenty-four hours a day, up to five email accounts and two gigabytes of storage per email account. Spam and virus defense is another feature that everyone needs with an Internet connection. You will find that the other options that Hugesnet offers for a small fee are not found with cable or dial up services. You can choose advanced hosting, blogging, domain parking, static IP address and Express repair within two business days if you need any repairs, which is rare. Satellite Internet connections are faster and stable compared to other services. You just need a dish and a satellite provider such as Direct TV.

Three Guidelines To Selecting A Florist

Sometimes you deserve the best.  When it comes to your wedding, your anniversary, or other occasion, why not use the best florist?  How do you know a florist is the best and would also be the best for you?    I recommend a simple set of criteria to evaluate florist:  customer service, flexibility, reliability, and product.  Selecting a florist for a big event can be stressful and it does not have to be.  If you use the three steps that I recommend, it will become very easy.  For my wedding, I chose the best florist in Northern Virginia – who coincidentally was the best choice for my wedding.

Customer Service

The list of clientele is impressive.  Does that mean the florist is right for you?  A high priced set of customers is not always a good indicator for how the florist would treat you.  In many businesses, when a customer with a 7 figure income or a celebrity status comes in to make a purchase, they are given preferential treatment.  That is understandable.  My question is how is the average customer treated?  When I walk into a good florist shop, they are always busy but not too busy to handle my business.  The owner or another florist will come over to greet me and handle my business.  Everyone that deals with the customers knows flowers.  My purchases are generally small – a dozen roses, some orchids, or a bouquet of something that they recommended.  Despite the size of my purchase, I am always treated well.


Do they have what you want?  If not do they suggest something that is reasonable to your budget and your taste.  Do they have variety?   If a florist can service high volume customers or the very rich, does not mean that they can service the average customer.  On the other hand, if some of the more prestigious restaurants in the area or some of the local celebrities use a florist that can be a good sign.  A four star restaurant would only deal with the top florists in the area.  A four star restaurant could not afford to be supplied by an unreliable florist as their restaurant rating and their business depends upon appearance as much as it does on their food.  However, even if the florist has high volume prestigious customers, does not mean that they are flexible enough to provide the same high level of service to the individual customers.  A florist shop should provide the same high level of service to all its customers.


Only one thing is more devastating than having flowers delivered to the wrong building or on the wrong day. That is having flowers delivered that are dead, petals falling off in your hand with only the stems remaining.  I have had flowers delivered to the wrong state, wrong person, a week late, and flowers delivered that were clearly dead (as they sat overnight in some garage in August before they were delivered a day late).  If something did happen that was unfortunate, I need to know that they would try and make it right.  Occasionally, my floral mishaps have been made right by either resending the flowers or a refund.  Mistakes happen.  Why not go with the best?  If a problem occurs it would be very rare and taken care of very well.  If their restaurant clients use them,  they know the mistakes are very rare.

These three guidelines should help you find a florist for those special occasions.  I recommend a test run.  Order a bouquet to be delivered.  If they give you good customer service, have what you want in your price range, and deliver it without a problem, than those are good signs.

Growing your VAR Business

Given this backdrop of explosive growth opportunities, the challenges for VAR executives becomes managing for revenue growth and targeting the highest margin opportunities - in initial sales and throughout ongoing client relationships. Professional services automation software applications give VARs a competitive edge and make the difference between struggling to grow and harvesting profit from the abundant growth opportunities.

Advantages for VARs who use Professional Services Automation Software

1. Executive Insight

VAR businesses usually start by selling a primary set of products and services. As they become more successful, they add more products and services, ultimately bundling them up in ways clients want to buy them. Most VARs look at their business through "business practice" lenses - areas of marketing and delivery that bring together the multiple disciplines needed to constitute a client solution. Basic start-up system tools don't fit any more, VARs need professional services automation software tools that manage and report products the way clients buy them, through the lens of a practice.

#Example of how PSA Software can help improve executive insight

As an example of this, think of a network practice that combines elements of hardware (servers, routers, and hubs) with software (security messaging and e-mail), along with client education and even network monitoring and management.

A CEO view lists all the practices and ranks them by key performance indicators: revenue, growth rates, and margins. Practice managers can see how their projects are unfolding and with drill downs, identify what's working and what�s not.The important point is that with the help of PSA software, VARs can put their fingers on the pulse of the business and tell where the market is expanding or contracting.

2. Client Visibility: All clients are important, but in reality, some are more important to your bottom line than others. Once you understand a client�s lifetime value - revenue, projects, invoices, and opportunities with the help of a PSA software - you can shape your interactions with them better.

Look at yourself from your client's point of view

Clients see their relationship with the VAR as the sum total of their experiences with sales, receivables, service incidents and other interactions.

For a VAR, getting such specifics for even one client is usually a tedious one-off spreadsheet exercise. And when it's done, the rest of the organization usually doesn't share in the insights. As a result, the type of effective follow-up activities you want to have routinely - whether it's having an executive make a remedial call or initiating an incremental sales opportunity don't happen.

Professional services automation software changes all that. It gives executives the most critical elements of any client's transactions at a glance: practice revenues and margins, buying patterns, service incidents, and invoice payment. It gives insights about the client's experience with the VAR and shows the value the client brings to the VAR.

Using this knowledge can trigger a well placed call from a senior executive at the right time to reinforce your position and lead to a deeper relationship. It's the information you need to set priorities, ensuring you take care of your best clients and nurture the most promising ones.

#Keep tabs on ongoing interactions to improve revenue growth

Many executives measure the health of a client relationship by the number of interactions between the firms, recurring order patterns, and by increasing order size. The converse is an increasing number of calls to a support center about a repeating, nagging problem, or too many on-site visits that do not lead to any sales. Finding shifts in buying patterns through PSA software can act as an early warning system to help you prevent a good client from getting away and recognize where new strategies may reignite purchases.

#Making yourself visible to your clients increases trust

The ultimate deliverable is your ability to create trust and business value for your clients. Opening up to let clients see their own daily interactions with you saves your client time and money, and you too.

By using PSA software portal clients can answer their own questions like have my payments been received (and applied to the right invoices), which invoices are outstanding, which orders are still open (and is any delivery info available), how many service calls have been placed recently, and how many (which ones) are still open.

Once an order is placed you set up a project to design, install, get the system operational, and ultimately accepted. During the project your clients can use the PSA software portal to understand the status of a project, use it for internal reporting purposes, and use it as a communication platform.

Forward thinking VARs are using professional services automation software to monitor the acceptance process and even ensure that a project delivers on its business improvement or ROI projections. During this process, a savvy practice manager will be looking for sales opportunities for after market services.

3. Marketing Effectiveness: Capturing true marketing costs and performance improves your capture rates and minimizes wasteful spending.

There is an old marketing saw that says 50% of advertising dollars are wasted - we just don't know which 50%. Unfortunately, that principle is true for VAR marketing expenditures too. Through professional services automation software, you can collect true costs for all aspects of your lead generation efforts and compare them to sales achieved. It's powerful information that ensures winning propositions are used again and less than stellar efforts are jettisoned. Knowing the cost per lead and success rate of every campaign brings marketing operations closer to the company's mission of growing revenue and high margin opportunities.

#Watch pipeline activity to identify where you can stimulate growth

Pipelines are hard enough to manage, even if you aren't dealing with sandbagging or missed executions. Professional services automation software generates real-time reports for the sales executive, CFO, and CEO that detail the movement from proposal to order to shipment and acceptance. Reports that help you understand proposal conversion rates, internal execution, and how successful your employees are when visiting on site. Knowing this can help you identify good sales execution, spot remedial work for individual sales people, and decide what needs to be done to help cement a good relationship with a client.

#Use client feedback to productize opportunities

Every VAR maintains a support center for ongoing client support and project installations. Data from these interactions can be a treasure trove of new opportunities. PSA software identifies important call issues so you can examine them for add-on product and sales opportunities. Getting a lot of calls about start-up issues at the end user level? Perhaps an onsite introductory training class is needed. Do clients have insufficient skills in their IT departments? Maybe it's time to consider a managed services offering.

PSA software for VARs can provide the facts to make informed decisions about when to productize services for repeatable, high margin sales and to help you spot emerging areas clients are inquiring about.

#Accelerate upgrade opportunities through insight into your clients' installed environments

By its very nature, the technology industry is always racing towards the next breakthrough. Unfortunately, end user clients can't possibly keep up with the relentless adoption of the next big thing. In fact, they often don't maximize the use they get out of any piece of equipment and may not be aware of savings opportunities that come with some upgrades.

It's easier to sell when you know how and when the client buys. Many IT directors have a budgetary model that subscribes to the notion of being fully depreciated. Knowing when equipment depreciation occurs can trigger sales activities to harvest this built-in financial understanding. Creative sales executives will also see this as an opportunity to offer new contractual terms that extend beyond a single project or delivery. For example, they may take a deal off the street by replacing all of a company's PCs over a three-year period, as the systems become fully depreciated, and offering special payments terms to take the sting out of lump sum payments.

4. Internal Operations: Managing technology implementations means running projects on-time and on budget. Real time awareness can detect margin leakage before it becomes a problem.

#Tight control of new technology introductions can speed revenue and contain ramp-up costs

Becoming market ready for each new technology is not a small or inexpensive undertaking. PSA software with good project management functionality enables you to identify and control key ramp-up tasks such as obtaining licenses, employee training and certification, setting up development environments, arranging your product distribution network, and so on. Technology ramp up is a huge internal project that requires costly capital outlays and profitability often depends upon skillful project and budget management and preventing cost overruns. PSA software tools give you time and cost management insights to use to help guarantee a prepared staff and an on-time rollout at a cost you expected.

Home Business Solutions

In our day and age we are all blessed with the technology to run a home business, and not just work from home but wherever we can get an internet connection. We can even run a business from a phone. When people want to enter into a home business they must realize that one home business out of ten will survive five years. The same statistics hold true for the next five years. All in all, ninety nine percent of businesses will fail. This statistic holds true for small, medium to large businesses as well.

So you are probably asking, “How can I win with the numbers against me”? You can be a success in the home business but you must understand the downside when you start. Knowing that there is a huge failure rate you know that you need to get a mentor to guide you while you are building a business. You know that you don’t want to listen to someone who follows strategies of lack instead of abundance. Most home businesses follow a process of duplication. They duplicate the same model that their up-line did and most all fail, therefore they are duplicating failure. Another way to explain it is running a home business from the bottom up and not the top down.

Running a home business is serious and must be treated as a major undertaking. So before you start a business get a good mentor and interview the mentor. Make sure the mentor has the ability to get you to the top and that the mentor understands the home business success curve. A good mentoring program is “Mentors on a Mission” that is marketed by systems owners of Jaguar Marketing Systems. You can get assistance at Dr. Raymond Jewell’s Jaguar Marketing System, and also get our “Partner Development Program” that tracks the home business builder’s progress every step of the way. [You can get the website address in the resources box below.] No matter what your education you should have a mentor watch over your shoulder to make sure that you are doing the right things.

When we mentor our clients we are able to teach how to achieve 10K week income and build your business from the top down. You are taught how to hire a sales manager and a sales force, on commission, to actually handle the sales part of the business. We teach you how to get proper accounting in place and get an accountant that understands how to maximize the tax code. You get on-line classroom instruction on what to do and how to do it taught by people who are actually running successful home businesses. We teach your Account Executives what to do and how to do it. You don’t get involved in fact we make sure that you run your business instead of working as an employee in your business. We teach you how to market the “Mentors on a Mission” mentoring course and believe me it will attract people like a magnet, or you can market any product through this process.

This is a great opportunity for anyone who is really serious about running a successful home business. We would be glad to give you more information just click on the sign up link below this article. If you want to call us call 1-800-727-2353 and ask for Rachel Coleman. Also visit our Article and Audio Library and read and hear more about running a home business. All links are below.

Thanks for reading.

Dr. Raymond Jewell

A unified conferencing solution: audio-video-WEBconference

Many years of running voice messaging and electronic mail, we have lost sight that essential communications happens during real time and not differed time. Although, we've all had the occasion to experiment with direct communication technology like: audio-conference, videoconference and WEB conference.

Each of these technologies presents advantages accompanied by their disadvantages. Audioconferencing transports voices to many while leaving us in the dark. Videoconferencing gives us color but it is not useful for collaboration around a presentation or a document. For the most part, WEB-conferencing is designed to collaborate with screen sharing and sometimes giving the impression of talking into space.

Today, unified conferencing integrates audio, video and WEBconference onto one interface for PC. It replicates in the domain of conferences what unified messaging has realized while integrating vocal messaging with email. Although, it's the screen sharing that changes everything making participants in a WEBconference, actors and not just spectators. That constitutes the most important catalyst of collaboration and source of synergy in the organizations.

Tele-efficiency also releases, Accessware, a bi-directional remote screen sharing add-on for Conferenceware, its unified conferencing solution. During a WEBconference with Accessware, the presenter could show the screen of a participant to all. Inversely, he or she could give control of his/her screen to another participant, which then becomes a co-presenter.

Increase Profits by Marketing to Existing Customers

Business owners want more leads, more customers, more sales. It sounds logical: attract more customers and more sales will follow, leading to increased profits. But is this the best way to maximize profits? Sometimes it’s difficult to see the forest for the trees.

What about the customers your business already has?

It can cost up to seven times more to acquire a new customer than it can to sell more to an existing customer. Yes, generating leads is important, and attracting many new customers may lead to fast profits. But looking after your existing customers, providing quality service and developing a long term relationship will allow you to tap into an ongoing profit source.

Marketing is the most powerful tool for attracting customers, and search marketing techniques can pinpoint the preferences of your target market using data from search engines. Knowing what your market is thinking is the key to generating fat profits. Online strategies are vital to uncovering the potential of your business. Once you have found your niche and have a sophisticated marketing strategy in place, you need to systematize your business to achieve automation. Profit will come with satisfied customers and having the proper systems in place will ensure that customers are satisfied, employees are productive and your business is generally running on autopilot. Profit is more or less guaranteed once this is the case.

Increased profits are achieved through a step by step process where marketing and customer satisfaction are at the core of the business. While there are methods to quickly generate leads and achieve fast profits, a certain level dedication is required to create a truly successful business. There is no quick fix solution to achieve the profit and success you want.

B2B Directory

A B2B directory is fundamentally different from a search engine, even though it also presents a list of links to a certain topic. Search engines look for sites on the whole B2B based on the keywords one has entered, whereas a B2B directory has a set amount of links, usually entered by the owners of the corresponding site, which are sorted according to topic, usually not more than one or two per site, and always referencing the whole site, not simply subpages of it.

Directories may vary in size and scope, some only dealing with a small amount of topics or being specific to a small geographic region, where as others might be extremely large. Examples o the latter are Yahoo! Directory and the Open Directory Project (ODP), which is huge and open for search engines and other directories to use.

There are several different types of directories and ways they treat listing. Some offer their service free of charge, some demand a one time or recurring fee, some even let you bid or pay for the best positions within the directory. Some directories, especially the free ones, put restrictions on their listings for example they could make it impossible for search engines to follow the links behind the listing. In addition, some might require a link back to the directory on every page they add to their listing.

B2B directories basically work like a telephone book for the internet, all you need to know is the starting address for the directory and what

you want to find.

How to Recognize and Diffuse Hidden Pressures in Cold Calling

Here are four hidden sales pressures that we bring to our cold calling:

1. Focusing On the Sale

If you're like most people who make cold calls, you're hoping to make a sale -- or at least an appointment -- before you even pick up the phone. The problem is the people you call somehow almost immediately notice your mindset. They sense that you are only focused on your goals and interests, rather than on finding out what they might need or want. This short-circuits the whole process of communication and trust building.

So try this. Practice shifting your mental focus into thinking, "When I make this call, first I'm going to build a conversation. From this, a level of trust can emerge which allows us to exchange information back and forth. And then we can both determine if there's a fit or not." When your focus shifts from making a sale into making a conversation, there’s no sales pressure. Many people enjoy conversations. Moreover, as long as you’re sincere, this will be one of them.

You’re also exchanging information rather than "informing" someone of your product or service. This helps your potential client know that he or she matters to you. This means you’re not being experienced as "pushy."

Keep in mind that letting go of trying to force the outcome of the conversation into a sales event means being totally relaxed with the idea that your solution may not be a fit for them. When you’re exploring right along with another person whether there’s a "fit," then that person feels no sales pressure.

2. Talking About Ourselves First

When we start our cold calls with a mini-pitch about who we are and what we have to offer, we’ve introduced sales pressure right away. The other person knows we want to make a sale, and they have to respond to that pressure. Most will respond with defense or rejection.

So instead, start your conversation by focusing on a need or issue you know the other person is likely facing. Step into their world and invite them to share whether they’re open to exploring possible solutions with you.

3. Forcing the Conversation into a Pre-Planned Strategy or Script

Here’s a hard one to avoid if we’re using scripts or carefully planned cold calling strategies. When we rely on these methods, it’s usually because we just don’t know how else to "do" cold calling. However, when we take charge of a conversation in this way, the other person almost always feels like they are being maneuvered. That’s pressure.

If we aren’t allowing someone else to be fully involved in the conversation, then we’re using sales pressure to try to control the outcome. Potential clients feel this sales pressure, even when it’s subtle. Therefore, once again, "The Wall" goes up.

I’m not suggesting that we don’t prepare and plan for our cold calls. There are some really good ways to begin cold calls that we’ll want to use over and over. Additionally, there are special phrases we can use that convey well the fact that we’re interested in solving a problem for the other person.

What we want to avoid, however, is trying to control a cold calling conversation. This almost always happens with scripts and old-style sales strategies. Potential clients feel this pressure and respond negatively.

4. Over-Enthusiasm

The problem with over-enthusiasm in our cold calling is that the other person has to make a decision whether to "buy into" our perspective, or reject it. They feel the hidden sales pressure that wants them to be carried along with our enthusiasm. This usually means braking, whether gently or abruptly.

With over-enthusiasm (which is often just an offshoot of our tension), potential clients feel somewhat boxed in. They feel the pressure of our expectations so they feel compelled to respond either positively or negatively. Most will almost always respond negatively.

Completely eliminating all sales pressure from your cold calling conversations will certainly invite the other person to respond much more warmly and positively.

How Copper started the legend of Che Guevara

Locals around the Chuquicamata continue to claim that the Ernesto Guevara who visited the area in 1952 was nothing more than a brawling drunk, with a penchant for one-night stands. If Che had caught the boat to Easter Island, as one story goes, “there would have been no Cuban Revolution.” That may well be an exaggeration; but a good case can be made for the proposition that the huge open-pit copper mine of Chuquicamata, or Chuqui as it is commonly known in Chile, remained firmly etched in the psyche of the Argentinean revolutionary right until his death.

Copper production in Chuquicamata began in 1915, just as German scientific successes in the quest for artificial nitrates had resulted in the collapse of the world market for Chile’s traditional export: saltpetre (potassium nitrate). Since then copper acquired a pre-eminent position in Chile’s economy, and thousands of indigenous workers deserted the floundering haciendas to find work in copper mines like Chuquicamata, El Salvador and El Teniente, all American-owned until the Chilean copper nationalization program of the late-1960s.

Initially, it was the plight of those mine workers which shocked Che as he headed north from the historic city of Valparaiso, after abandoning plans to reach Easter Island. But as Che and his companion, Alberto Granado, entered the Chuquicamata mining complex, the full story of Chile’s copper, and the world demand for that copper, began to unfold. Chuquicamata also emerged as a classic example of the relationship between supposedly modern mining techniques and crucial role of exceptionally cheap labor on the commercialization of copper.

It was at Chuquicamata that Che learnt, from a mine foreman, the value of copper in the post-war industrialization of North America and Europe. In Valparaiso, a barroom conversation with an American prospector had left Che wondering why ordinary Chileans were obsessed with their copper deposits. “There is an unimaginable amount of gold and silver riches lying hidden in the Andes Mountains,” the prospector repeated to anybody who cared to listen. But, as a Chuquicamata foreman explained to his visitors, “there is one and only one truth about mining, any mining, and the gringos will tell you that: focus on keeping the production cost as low as possible, let the rest of the world worry about demand and supply cycles.”

The picturization of life around the Chuquicamata in The Motorcycle Diaries left Robert Redford and his guests deeply moved at the 2004 Sundance Film Festival. But Che apparently took away more than the images of extreme poverty from Chuquicamata. In later years, he was able to see how the United Fruit Company used clout and politics to make windfall profits, year after year, from its Chiquita bananas in Guatemala. During an essentially failed trip to Africa, to advance the Laurent Kabila-led insurgency, he saw how foreign companies were scrambling for the vast mineral potential of the Congo, and destroying the social fabric of the region in the process. Finally, a few weeks prior to his death in 1967, Che studied the tin mining sector of the Bolivian economy and noted, once again, that mine owners and traders had continued to make profits, regardless of boom and bust cycles in the industrialized economies.

Though he never returned to Chuquicamata, Che kept abreast of the story of Chile’s copper. And perhaps the story of Chile’s copper continued shaping the Che legend. Since copper constituted a significant portion of Chilean exports, American mining interests exercised a domineering influence in the Chilean economy. At the same time, disease and hunger continued to cast dark shadows over the shanty towns around Chile’s copper mine, whatever the level of international copper prices. Citing copper, Che regularly warned Latin American governments, at every available opportunity, that foreign domination would only compound the problem of impoverishment.

But who was listening? “This continent is full of Chuquicamatas,” said a senior Chilean mining official at a seminar in Havana as the socialist government of Salvador Allende proceeded to nationalize Chile’s copper mines and introduce worker emancipation legislation in 1971. “The mining laws need to be revamped urgently. But who has the will, and the muscle?”

President Allende, an ardent admirer of Che, came to power as a result of the 1970 elections. Three years later he was overthrown in a military coup; while the nationalization of the copper mines was not reversed, trade unionists in Chile’s copper belt had to wait for another 30 years to legitimize the demands of those indigenous workers Che encountered along the road from Valparaiso to the Peruvian border.

Getting A Job Through Cold Calling

It sounds a little like a telephone on ice, but the cold call is actually an important tool of networking. Cold calling is calling a person or business without prior contact in order to inquire about employment opportunities. For many, the idea of cold calling is chilling. Dialing up a complete stranger doesn't seem like a logical way to carry out a job search. Yet when done correctly, a cold call can showcase some important professional traits, including resilience, determination, and interpersonal skills. In the best-case scenario, it can also lead to an interview.

Cold calling is a salesman's device. The premise is that the more people you contact, the better your chances of scoring a deal. In a way salesmanship is integrally connected to the job search, only instead of selling a product or service, you're selling yourself. Specifically, you're selling the notion that you would be a valuable addition to a company's team. And therein lies the key to the cold call. When you pick up the phone, you must think of yourself not as a nervous jobseeker eager for a lead, but rather, as a confident professional who has the qualifications that would benefit an employer.

How do you make this leap? It's not easy, admits one woman in retail who had taken off several years to raise two children and wanted to rejoin the workforce. She admits the cold call took some practice. "I was much smoother on my eighth or ninth attempt than I was on my first.... I called up many businesses, and the majority of them didn't take more than fifteen seconds to decide they weren't interested. Finally, I caught one man who asked me where I'd gone to school. As it happened, we'd gone to the same college. He took a liking to me after that. I was asked in for an interview the following week."

This woman's example shows that it helps to make a connection with the person you are cold calling. However, this is not always possible. The plain truth about cold calling is that the failure rate is high. Yet the rewards can be great if you encounter even one person who recognizes your potential. Below are some techniques for making the cold call a little warmer.

* Write a script for your cold call, outlining one or two of your most valuable Key Selling Points (see chapter 7). Remember that you are trying to impress the person on the other end of the line. Modify your script so that these selling points are in sync with each company's specific needs. A customized delivery is crucial.

* Be clear on your goals and what you have to offer. Nothing will turn off an employer faster than a person who is not clear about his objectives.

* Introduce yourself in a way that will spark interest. Saying your name immediately followed by your area of expertise might do the trick.

* Work on your voice-make sure you sound professional, sharp, and cheerful, but never insincere or calculating. It helps to practice both your voice and your script on a trusted friend who can offer you feedback and suggestions.

* Figure out who is on the other end of the line. Receptionists and other gatekeepers will usually pick up the phone before hiring managers will. Be prepared to answer gatekeeper-type questions such as "What is the reason for your call?" and "What company are you with?" A confident answer and an assured tone might allow you to pass through this initial screen. No matter who picks up the phone, be professional. Treat everyone with equal courtesy and respect.

* Use the "rule of three." If you've tried calling three times, or left up to three messages with no response, throw in the towel. Calling any more than that will only irritate the person you are trying to reach. Says a senior human resources consultant with a wellknown mutual insurance company: "Candidates can call me and leave a voicemail message, but it's hard for me to do callbacks due to the volume of calls I receive." She goes on to say she does follow up with many people who leave inquiries, but that repeat messages "are more burden than value."

* Substitute your e-mail account for your phone. These days many businesspeople are more apt to answer e-mails than voicemail messages anyway. E-mailing requires less effort on both ends because people don't need to think and speak on the fly; they can actually take the time to word their correspondence carefully if you're better at written communication than you are at oral communication, consider sending "cold e-mails" rather than making cold calls. In this case, though, you'll need to address your e-mail to a single person. Consider calling the company gatekeeper, who may be more inclined to pass along the e-mail address of the hiring manager than the phone number. Blindly e-mailing a company at a general address can pretty much guarantee a lack of resultsunless the company happens to be very small.

* Keep track of your phone calls. If you leave a message, you'll want to know the name and title of the person who is returning your call and what information you've already provided.

* Be prepared for standard responses from human resources personnel and other hiring managers. You will probably receive some brush-off responses like, "The only thing you can do is send your resume to our HR department," or even, "We are not currently hiring." However, some responses will allow you more opportunity to sell yourself Be prepared to sell yourself if you hear a question such as "What kind of experience do you have?" or "What attracts you to our company?"

* Don't become discouraged. Cold calling isn't easy, and a few hang-ups can make even the most stalwart person question himself Take breaks and keep in mind that the process isn't personal.

* Remember that your ultimate goal is to get an interview. To that end, if you do speak with someone who has hiring power and if you establish a rapport with that person, ask outright if you can come in for an interview. The question might seem presumptuous, but it's been known to work.

Panama offshore Legal bank account

Offshore Legal is situated in Panama and overseas. They offer offshore bank accounts, offshore foundations, Asset protection and Offshore Corporation. You can create a Panama Bank account in 3-5 days.

The documents required for the bank account are Bank reference letter, notarized copy of passport, notarized copy of drivers license, reference letter from the accountant, business or lawyer in general.

Panama bank accounts protects its customers by strong bank secrecy, which can call a person for fines, prison and also a person can sue the bank for violations of any kind. Panama bank account can either be in Euros or US dollars. You can also get your Mastercard, Visa card or an ATM card. There is an easy option for online banking with international wire transfer sending capabilities along with statements and balance history. The minimum deposit required at the Panama bank is around 1000 US dollars. US and Canadian passport holders must have foundation or corporate bank accounts and no personal accounts. The corporate accounts can be opened by using existing corporations from some jurisdiction based corporation.

Panama offshore bank is world wide and so there are banks that operate in Panama and there are also banks that operate world wide, the bank sees to suit the preference of customers. Banks with global presence, you should know that the banking entity in Panama would be a separate banking corporation.

Offshore packages include, Panama bank account starting at 695 US dollars with online banking, ATM card, large bank with billions of dollars under management. Panama bearer Share Corporation and bank account starts at 1795 US dollars or 1495 US dollars without a bank account that includes, Resident agent and expenses, the Power of attorney, three nominee directors with, annual tax, resignation letters, register book, corporate resolution, share certificates, translation, transfer of subscription and articles of incorporation. Caution can be taken by those offering cheaper prices; they usually exclude the three nominee director or the annual tax of 300 US dollars. This can be a scam where one corporation can be sold to more than one person at once.

Panama Foundation with bank account usually is 1795 US dollars and that include secret beneficiary wishes letter, one of their attorneys, foundation protector agreement, registered agent, translation, resolution from nominee, council members to open a bank account, Power of attorney and three nominee council members.

Panama foundation owning a corporation with 2 bank accounts of around 3300 US dollars and they offer Layered banking secrecy this is a bullet proof package, it is completely anonymous.

The last is the Stock trading account which is 495 US dollars and it allows your money to grow in an offshore tax haven which is fully protected.

There are benefits offered by Panama offshore bank, right inquiries have to be made so that you are not scammed and you get the best of the bank account that you decide to have.

The Challange – Security Vs. Mobility

The overwhelming increase in the mobility of the corporate workforce and the availability of wireless internet connections in airports, hotels, and coffee houses, creates an unbearable challenge to IT managers. Whenever employees, travelling with their laptops, connect to a hotel hotspot, they are in fact connecting their corporate computers to an unsecured network, shared by hundreds of guests. This innocent connection jeopardizes sensitive data and can bring back security threats into the corporate network when returned to the office. For this reason, IT managers have adopted rigid security policies, creating a conflict between the need for security and the productivity of the mobile workforce. For example, some organizations consider the returning laptops as “infected”. The infected laptops are completely formatted and cleaned. Some allow dial-up connections-only (no Wi-Fi), while others go further to completely prohibit the connection of laptops to the Internet outside the corporate network.

This unbearable conflict between security and mobility can only be solved if the mobile force is equipped with the same level of security as they have inside the corporate network. To understand what this means, we should examine the level of security that is maintained inside the corporate networks.

Corporate Network - Two Lines of Defense

Corporate users enjoy higher security levels inside the corporate network because they operate behind two lines of defense. The first line of defense, is a set of robust security appliances, installed at the IT center and exclusively controlled by the IT department. It is largely based on a comprehensive set of IT security appliances running secured and hardened OS, with Firewall, IDS, IPS, Anti Virus, Anti Spyware,

Anti Spam and Content filtering. The second line is based on the Personal FW and Anti Virus software installed on end-user’s computers.

The first line of defense completely isolates the user at the physical and logical layers.

Unlike PCs, these appliances are equipped with a Hardened operating systems that do not have security holes, “back-doors”, or unsecured layers. They are designed for a single purpose, to provide security.

The first line of defense provides the following advantages:

-      Mobile code is not run - content arriving from the internet is not executed on these appliances it just goes or does not go through into the network. It makes it more difficult to attack as the mobile code delivered by the hackers does not run on the appliances.

Cannot be uninstalled – Security attacks often start by targeting the security software, while trying to uninstall it or stop its activity.

Software-based security solutions, as any software program includes an uninstall option that can be targeted. In contrast, the hardware-based security appliances cannot be uninstalled as they are hard coded into the hardware.

-      Non-writable Memory - Hardware-based solutions manage the memory in a restricted and controlled manner. The security appliances can prohibit access to its memory, providing greater protection against attacks on the security mechanism.

-      Controlled by IT personnel – The security appliances are controlled by IT, who constantly maintains the highest security policies and updates.

-      Performance - The security appliances are optimized for maximum security and operate independently from computers in the network, not degrading the performance of the desktops or consuming their resources.

Consequently, the corporate PCs reside in a secured environment. If the security is breached, at least the damage stops at the gateway. The first line of defense prevents threats from entering the corporate network. While the second line serves as a precaution and help defend against threats that may have already entered the network (e.g. emails). But the real problem starts when the corporate PCs go in and out of this secured environment. Outside the corporate network they are at the frontline with no first line of defense. The problem intensifies as they return, bypassing the first line of defense as they enter the network. These laptops can be considered as the greatest threat because they unknowingly infiltrate security threats

into the supposedly safe network.

Panama Banks Assets and Profits Growing at Record Pace

Introduction - At the end of May 2007 it has been reported that the Panama Banks have collective assets of over $55,000,000,000 (55 Billion dollars). This is 17% higher than the preceding year (2006). Seventeen percent is very respectable growth by any standards.

The Panama banks reported net gains of $444,000,000 in the first five months of 2007. This is 19% higher than the same figure reported in the year 2006. They are even growing in profits.

This year two new banks have opened in Panama and five others are in the process of getting their doors opened now. Business is good.

Discussion - This is no mystery to us. Panama is currently the most secure jurisdiction for asset protection. Panama has truly anonymous bearer share corporations and truly anonymous foundations. There is no recording of ownership for either in any database or registry. The bearer shares of the corporations do not need to be held by anyone in particular and need not be kept in Panama and the shares can be made out in blank. The books and records for the corporation or foundation can be kept anywhere in the world. Panama bank secrecy laws are among the tightest anywhere in the world. Panama has no tax treaties of any sort with any country. Panama has no mutual judgment collection treaties of any sort for collection of any sort of civil judgment. Panama has some of the best banks in the world. People are finding out that the Switzerland of South America is actually better than Switzerland.

Conclusion - We expect to see more and more banks opening up in Panama. We are seeing floods of new accounts being opened in Panama from investors coming from many different countries. Since Panama is the number one retirement haven as well as being the number one tax haven, this means even more dollars are flowing into the banks as the people move here to enjoy their retirement years in a tropical paradise with low crime, low prices, nice beaches, good fishing and warm weather.

Explaining Your Product or Service to Online Customers

In The Beginning...For Webmasters Things To Consider When Developing A Website (Part 3)  - How can your product or service best be explained to the customer in a simple and concise manner?

Previously in this series on website development, we've

talked about selecting one message or theme to be

communicated to your customer as a means of defining your website, and considering the customer's perspective in terms of how the website is developed and presented. Now we'll discuss how your product or service can be explained to the customer simply and concisely.

Let's ask this question. When you're surfing the 'net, how

long do you want it to take at any particular website for you to figure out if the website has what you're searching for? Not long. When potential customers are surfing the Internet, you have a matter of seconds to get their attention and convince them that your website has something that's worth more than a cursory glance.

Some webmasters attempt to accomplish this objective by using a lot of "bells and whistles", flashy things or goodness forbid, sounds and music. Things like electronic greeting cards, screen-savers or free email services are just a few of the tools used to try and get potential customers to stay at a particular website for longer periods of time. It's affectionately called making your website "sticky".

And there's nothing inherently wrong with any of those methods, unless the purpose of your website is to sell vacuum widgets to your customers. If that's the case, your customer will be little interested in anything other than the smooth, efficient and economical operation of their vacuum equipment, and the products or services that will help them to accomplish that. But, back to our subject.

Your objective then, is to get your customer's attention and communicate to him simply and quickly what your product or service is and how its purchase will benefit him. This is best accomplished by utilizing the basic question model employed by journalists in developing a news story: Who, what, when, where, and why? For your purposes, you'll only need to answer three of these: Who, what, why?

"Who" explains who you are or who your company is. This gives you an opportunity to demonstrate either yours or your company's experience or expertise in the area of the

customer's interest or concern. "What" explains your product or service, and provides you with an opportunity to highlight for the customer its features. "Why" explains the benefits of using your product or service, and also offers an opportunity for you to distinguish yourself and your product from the competition.

By answering the above questions, you can completely but briefly give your customer enough information to determine whether or not they're interested in what you're offering.

Another thing that's important to remember when introducing your product or service, is to communicate with the customer as if you're sitting down and having a nice conversation. No one wants to feel as if they're reading a novel or trying to unravel Shakespeare. In fact, it shouldn't feel to them as if they're reading at all. It should feel as if they're involved in conversation.

Keep things simple, concise and uncomplicated. If you choose to use humor or wit, that's great because it can keep the interaction interesting and engaging for your customer. Just make sure that you have the talent to be humorous or witty. Otherwise, you may appear disingenuous and your customers may be turned off.

Next: How can the customer be guided to buy/buy now?

See you next time!

Limousine Service in Washington DC

If you are looking for limousine services in the Washington D.C., Maryland, and Virginia area, then you can count on 007 Limousine Service.  007 is currently the driving force behind the entire Washington D.C. and surrounding areas for limousines, limos, luxury vans, stretch limousines, town cars, and limo buses.  We will provide any limousine service that you require at competitive and affordable rates.  007 Limousine Service drivers are on call to use their extensive knowledge of the Washington D.C. area to ensure that you have the best, most enjoyable limousine experience when you are in the nation’s capital and surrounding area.  007 Limousine Service provides point-to-point services from the moment you arrive in the Washington D.C. area, to the moment you are dropped off at your desired destination.

If you are a history or culture lover, you will enjoy the world class museums and art venues that the Washington D.C., Maryland, and Virrginia area has to offer.  There is no better way to experience the ambience of this history mecca than through the experience of a town car, sedan, or stretch limousine to take you to any historical destination you desire.  Blend in with the history and culture of this area by enlisting a luxurious limousine or town car through 007 limousine services.  Attend live theater or musical performances at the Kennedy Center for the Performing Arts, and do so in style, with the convenience and elegance of a classic stretch limousine from 007 Limousine Service.

Wherever you go in the Virginia, Maryland, or Washington area, make sure that you book your ground transportation with  When you are visiting a new area, the last thing you want to worry about is how to get to the places you want to go.  Our success is attributed to the fact that you, our customer, is our primary focus.  Our executive sedans, stretch limos, limo buses, airport buses, party bus, town cars, or limousines are suited to provide the elegant look and style that you deserve when you are visiting a new area.  Let 007 Limousine Service worry about how to get you there, while you sit back and arrive at your destination in the elegance, style and comfort you deserve.

The Washington D.C., Maryland, and Virginia area is a hotbed of activities that can cater to your cultural sense, political motivations, or sporting activities.  Whether you are into culture, religion, academics, the arts, or politics, 007 Limousine Service can ensure you experience the area in style with their luxurious limousines, limos, limo buses, limo vans, party limos, SUV limos, or town cars.  Whatever you want to do in the Washington area can be accomplished in the high end style you deserve, at one of the most competitive prices in the area.

If dining and nightlife is what drew you to this beautiful area of the country, you will find you have almost too many options for things to do.  Washington D.C., Maryland, and Virginia all enjoy a thriving dining culture and diverse nightlife.  Take advantage of any of our limousine services at to experience the Washington area nightlife in both luxury and style. Our downtown and stretch limousines will take you to each club or venue of your choice to ensure you experience these sights as a local would.  If you have a large group, be sure to take advantage of a limo bus, party bus, limo van, or SUV limo.  There is no group too large or too intimate that 007 Limousine Service can not accommodate.

Logo Design for Non-Designers

The main purpose of this article is to help non-designers understand the logo design process, general terms, requirements and things to remember when ordering a logo.

When you decided that your company needs a logo you need to think if you need a completely new logo or redesign the old one (of course, if you have it) before searching for a designer.  Redesign of the existing logo is often cheaper than design of a new logo.

There are a huge number of companies which offer logo design services. All of them have different prices, number of concepts and revisions offered. Some of them can design business stationery for you.  Let’s talk about every point in detail:

Price is important factor; it is very unusual to receive high quality at low price. But Internet is the place where designers work from all over the world and logos are going down in price. You can buy logo of satisfactory quality for $100 (yes, one hundred dollars). One of the very important factors affecting the price is whether design company uses clip-art (premade pictures or graphic elements) or creates unique logos. Be sure to find out this. Custom logos are much better because you will have exclusive logo nobody has.

Number of concepts is a number of ideas for logos which you will be offered after answering the logo design questionnaire. It is good to have more than one idea for logo because you will be able to choose. Usually, you will receive a couple of ideas in different styles. When you choose a concept for your logo you will be able to change it using revisions.

Number of revisions is a number of possible changes which you can request for a chosen logo design concept free of charge. You can change everything including color, font, graphic element, arrangement of the elements. The more revisions you have the more chances you receive a logo of your dream.

Turnaround time is an amount of time needed for work on your logo. Usually design process takes from 3 to 10 days. There are companies, which can do urgent orders but the cost of logo will be higher.

Number of designers – recently design companies started to indicate number of designers working on your project. Big number of designers should guarantee diversity of the concepts, but this factor is difficult to control and it is difficult to find out how many designers really worked on your project.

Stationery design – it is good if your logo design company will design business cards, letterhead and envelope for you. Usually, you will receive a couple of concepts of business stationery to choose from.

Things to remember during the communications with logo design company:

1. Number of colors of your logo. The more colors you have the more expensive will be cost of printing services.

2. Files optimized for print. Be sure to request files optimized for home and professional printing (tif, pdf, jpg, eps).

3. Source files of your logo (ai, cdr). Be sure to request source files of your logo; you may need them in future.

4. Use of photos in logo. It is very bad idea to use photos in your logo. Such logos are overloaded with graphic elements and have non-professional look.

5. Logotype with abbreviation or without company name. It is very difficult to advertise and promote your company with such logo. Logos with acronyms are good for very big companies which have a lot of money for marketing.

Logo is very important for each company and serves the crucial role of successful marketing. It is vitally important to have good logo from the beginning because redesign of logo will cost you a lot because of need to inform you clients about rebranding, change business stationery and logos on signs, cars, etc.

The Truth About Computer Printers and Ink Cartridges

Today's printers are heads and shoulders above their predecessors. Inkjet printers can produce stunning, photographic quality prints, while laser printers can spit out paper at a rate of 85 pages per minute or more. In fact, there are so many different kinds of printers on the market that's it's sometimes hard to keep track of them all. Here's a rundown of the major categories:

Color Inkjet Printers: While slower than laser printers, color inkjet printers are also a fraction of the price of a color laser printer. Inkjets can produce exquisite color documents and photos, as well as black and white prints.

Color LaserJet Printers: While more costly than color inkjet printers, laser printers are still a bargain, and often come with several paper trays to give you maximum printing flexibility.

Multifunction Printers: The latest trend is multifunction printers, which allow you to scan, copy, fax, and print with a single piece of equipment. This saves space, money, and time.

Photo Printers: Specialty photo printers give shutterbugs another great reason to snap pictures. These peripherals often allow you to print directly from your computer, digital camera, or mobile device.

Black and White Laser Printers: If you don't work with color, black and white lasers have never been more affordable. The emphasis is on speed, high print resolution, and multiple paper trays.

Mobile Printers: Mobile printers are gaining popularity among students and business people on the go. While they're slower than other types of printers, mobile printers have the advantage of printing from numerous sources and often have wireless connectivity capabilities.

What Manufacturers Don't Tell You

If you haven't browsed the printer aisle of your local office supply store recently, you'll be shocked to learn that you can buy high quality, brand name printers for as little as Ј38. Sound too good to be true? Well, in a sense, it is too good to be true. While the price of the printer is lower than the cost of manufacturing it, ink cartridges can cost as much or more than the purchase price. In other words, the manufacturers don't make money on the printers; they make money from the ink. It's as though every time you buy inkjet cartridges or toner cartridges, you're purchasing your printer all over again.

How do printer manufacturers get away with it? Most often by using scare tactics. They convince consumers that the only reliable printer cartridges are those made by the printer manufacturer. In fact, nothing could be further from the truth.

Alternatives to OEM Ink Cartridges

If you don't want to buy expensive original equipment manufacturer (OEM) ink cartridges, what are your options? There are two choices: Compatible print cartridges and remanufactured ink cartridges. Compatible cartridges are made from brand new parts and meet or exceed OEM standards, but are a fraction of the price. Buying compatible cartridges is similar to buying a store brand of peaches, rather than a name brand.

Remanufactured cartridges are recycled cartridges that are taken apart, inspected, reassembled, and filled with high quality ink. These are even less expensive than compatible print cartridges.

It the world of printing, you can have your cake and eat it too, simply by taking advantage of low printer prices and pairing them with inexpensive compatible or remanufactured ink cartridges.

Theory of Everything

We have problems needing solutions.  We have people investigating these problems.  They research.  They investigate what other researchers have discovered.  They perform original research examining new views and new data.  They make hypothesis, perform experiments, and test the new information.   New processes and technology move from the laboratory and into practice; however, the new processes do not receive acceptance and enthusiastic implementation.  Our naive model is we learn, we apply knowledge, we improve, and we become more effective and more efficient.  The real life situation is far different from our naive model.  Rather than the smooth transition from concept to implementation, rejection is inevitable.  If outright denial is not apparent, then subtle subversion is almost certain.   Psychological and neurological research presents some insight into why people do not accept obvious improvements.  It shows why people work hard at keeping the status quo.

Our information transfer model starts with knowledge arising out of research, research develops into a useable technology, new technology becomes part of the curriculum in universities and schools, graduates carry their new technology into the workplace, then methods and processes face rejection in work life.   What causes the difficult entry into the work situation?   For example, why did statistical process control, developed by Dr. Walter Shewhart in May of 1924, have such a difficult time finding acceptance in modern American work?  It has considerable rejection even in 2007!   Most of us have the naпve notion we can learn new ideas, which are perfectly sound, then put those ideas into practice.   All we need is to present the concepts, prove its value, and enjoy the fruits.    The reality is a significant impediment exists between useful ideas and successful implementation.   Normal human behavior will revolt against productive transformation.   Individuals and groups relegate significant advances to the trash heap.   Understanding the rejection behavior is the key to negotiating the implementation hurdles successfully.   Understanding the behavior of people and groups is necessary to move Dr. Shewhart’s very simple ideas into broad practice.

Every person has a personal "theory of everything".   We exist in a world where reality is only a perception.   From our birth, we intake data then try to make sense of it with respect to previous data we collected.  The Scientist in the Crib by Alison Gopnik et al., documents how this process begins at birth.  Eventually we individually fit all this data into a grand mosaic of the universe, our own personal "theory of everything".

So long as we are alive, we are inside a meteor storm of new data.   We have plenty of receptors to recognize new information.   Upon discovering a new idea, we have only three options:  We can accept the new data as accurate; we can examine the new data for relevance and applicability; or we can reject the new information.

If we accept new data as accurate on its face, then we are unable to form a concept of the universe around us.   New data would just replace old data.  Let us use the analogy of a large jigsaw puzzle.  By blindly accepting new data, we would never find a starting point.  The jigsaw pieces could never relate to each other.  Even though all the pieces would be on the card table, we would never be able to distinguish the edge pieces for the interior pieces.  We would not be able to group pieces by having a common relationship with an adjacent piece.  We would not even be able to determine if we had seen this particular piece before.

The most prudent action is to consider the new data in relationship to our existing data bank.  Again, the puzzle analogy, we try to find a relationship to the already investigated portion of the picture.   Is it the edge?  Does it have a color relationship with the photographic theme?  Does it have a shape relationship with other pieces?  Perhaps we do not understand the real significance of its different attributes. Perhaps we will assemble the whole puzzle only to determine this in an errant piece.  Perhaps it came from a puzzle on an adjacent table.  Perhaps it is a malformed aberration.   Perhaps we need to reconsider our "theory of everything" and adjust the theory to account for new information.

By far the most dominant option is to reject the new data as incongruous with our "theory of every thing".  The new information could not possibly be correct, other wise it would fit into our personal theory, "You must be wrong otherwise we would not be arguing!"  A fundamental truth is reordering our personal "theory of everything" causes considerable anxiety.  For a great share of the population, having a comprehensive view of the universe, which accounts for all the observed data, is much less important than being at peace.    Rejection of new data is a much-preferred option to the intellectual rigor of forming a new "theory of everything" and enduring the emotional distress of the task of reformulation.   Psychological experiments support the notion most people prefer to be on the firmness of the ship’s deck even though in just a few hours the Titanic will sink.

Technology is simple enough to understand.   Great bodies of knowledge exist in every field.  Significant study, experiment, and refinement have moved every expertise far forward.  The twentieth century was the age of enlightenment.  Yet, it seems to be the age of greatest superstition.   The resistance to productive improvement is the subject of its own study, experiment, and refinement.  Steady research into the process of resistance provides some illumination.

At the core of the acceptance and integration of new work methods is a theory of dissonance postulated by Leon Festinger in 1957.  In his Theory of Cognitive Dissonance, he shows by experiment that new information and new ideas cause cognitive dissonance in individual minds.   The serene position is consonance where all is tranquil, when all data fits the personal "theory of everything."  Cognitive dissonance raises anxiety and other disturbing emotions.  People will work obsessively to reduce dissonance and restore consonance.    Perhaps an individual’s tolerance of dissonance relates to McGregor’s X and Y theories.

The naпve notion is management can introduce all the Lean Six Sigma concepts then the work force will stand up and cheer like the French when the Allies liberated Paris.   The real world situation is methods such as: Measure Define Analyze Improve and Control (DMAIC); Visual Factory; Kaizen; Kanban; Poke Yoke; and Failure Mode and Effects Analysis (FMEA) introduce significant dissonance.  Management has disrupted all the individual workers’ "theory of everything".  Substantial rebellion; some overt; some covert; and all real; will result from the dissonance.   This rebellion will have a considerable impact on the effectiveness of teams and Kaizen.   For Lean Six Sigma to work, we all need to understand the Festinger Theory of Cognitive Dissonance effect.  Understanding this psychological phenomenon will allow us to formulate strategies for successfully overcoming the rebellion.